The Lippis Report

Featured Download: Over 300 Service Providers Now Offering Cisco Based Managed Services for Branch Offices

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There are many facts that point to continuing growth in branch office deployments, and the realization that application delivery has become data-center and branch office focused. Delivering business innovation to branch office locations has always been challenging with few, if any, IT personnel on site, inconsistent application and service delivery among branches and employee demands for higher levels of business services that are available at headquarter facilities. In the current difficult macro-economic scenario, managed services offer the favorable trade-off of capital plus salary cost for facilities cost, lowering operational spend. Joel Conover, Sr. Manager, Network Systems Marketing at Cisco Systems joins me to discuss options available to IT leaders to accelerate business innovation while lowering operational spend through managed services delivered by service providers harnessing the power of Cisco’s Empowered Branch solution.

If you are looking for a new model to deliver branch office innovation and cut capital costs, then you have to listen to this podcast.

Featured Download: Business Value Creation Through Branch 2.0

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Many business thought leaders are exploring strategies to leverage their branch assets to increase revenues and improve the branch office customer experience by mitigating branch office constraints. These thought leaders are collectively thinking in terms of Branch 2.0, which from a real estate and staffing point of view is a smaller footprint but rich in information technology (IT). Branch 2.0 offers a solution to the business challenges of staff skill levels, right here, right now customer transaction requirements, broad lack of loyalty thanks to increased competition and using the large branch office footprint to up- and cross-sell customers while gaining new ones. The communications industry is driving new value in branch offices with Branch 2.0, which leverages communications and IT to remove the above branch office constraints and improve corporate performance. The combination of business and communication technology trends is creating the next generation branch office. The Branch Office 2.0 concept and its associated business value are developed in white paper available for download at http://lippisreport.com/2008/08/business-value-creation-through-branch-20/ which contains industry recommendations so that business and IT leaders may exploit it for corporate advantage. We use retail and financial services as examples, but Branch 2.0 may be applied to any branch or store facility in any geographic theater.

Featured Download: American Century Investments Invests In Cisco Virtual Office Solution

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Mr. Michael Whaley, Network Engineering Specialist at American Century Investments is my quest as we discuss American Century Investment’s teleworking strategy and solution. American Century Investments was looking to reduce the operational burden of supporting a large teleworking population while delivering an office IT experience to those working from home. Mr. Whaley describes how American Century Investments paid for a new teleworking solution with wide area facilities cost savings while increasing security, employee productivity and reducing IT management’s operational spend. It’s a fascinating podcast, if you’re developing a teleworking plan, then you need to listen in.

Featured Download: Business Value Creation Through Branch 2.0

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By Nick Lippis, CEO, The Lippis Report

Many business thought leaders are exploring strategies to leverage their branch assets to increase revenues and improve the branch office customer experience by mitigating branch office constraints. These thought leaders are collectively thinking in terms of Branch 2.0, which from a real estate and staffing point of view is a smaller footprint but rich in information technology (IT). Branch 2.0 offers a solution to the business challenges of staff skill levels, right here, right now customer transaction requirements, broad lack of loyalty thanks to increased competition and using the large branch office footprint to up- and cross-sell customers while gaining new ones. The communications industry is driving new value in branch offices with Branch 2.0, which leverages communications and IT to remove the above branch office constraints and improve corporate performance. The combination of business and communication technology trends is creating the next generation branch office. The Branch Office 2.0 concept and its associated business value are developed in this white paper along with industry recommendations so that business and IT leaders may exploit it for corporate advantage. We use retail and financial services as examples, but Branch 2.0 may be applied to any branch or store facility in any geographic theater.